DermRefine does provide non surgical treatments under the age of 25 years.

DermRefine cannot accept responsibility for children in the clinic and therefore, in the interest of health and safety we kindly ask you to refrain from allowing your children to accompany you during your appointment.

DermRefine acknowledges that there may be rare occasions that this may happen. Therefore, we kindly ask you to organise an authorised adult to be present for the supervision outside the consultation room when your consultation and treatment begins.

DermRefine will not accept any responsibility for the loss or damage of any personal belongings left on the premises.

DermRefine aims to deliver an inviting and a welcoming environment anchored with integrity and respect. Any form of harassment including verbal or social media related will not be tolerated.

 

Treatments and Protocols

All treatments and protocols are delivered with highest ethical standards. Although a full consultation to explore your ideas, concerns and expectations will take place, there may be occasions where your perceived expectations may not be met.

This is can happen with any procedure regardless of its nature.

There are no absolute guarantees to treatment outcomes and results may vary between patients.

Should you have a dermal filler treatment and change your mind for any reason. We are able to dissolve and reverse the treatment. However, you will have to pay for this service.

If you are unsure about the suitability of your treatment, and if you are on any medication or medical conditions then please consult your doctor prior to booking your appointment or treatment.

 

Payment

DermRefine will not offer refunds when you book for a procedure should you change your mind.

For high value treatments and prescription only treatments, half of the treatment fee is taken which is non refundable

As a goodwill gesture we will credit your funds for an alternative suitable treatment of your choice within six months of the date of payment.

 

Appointments and Cancellation

Terms and conditions

£50 non-refundable deposit is required to secure the appointment at the time of booking which is redeemable against the treatment.

Appointment bookings cannot be confirmed or guaranteed until the deposit is secured.

DermRefine reserves the right to change their policy based on the needs of the business and the client.

A strict 72 hour cancellation policy is in place to ensure that the deposit paid can be redeemed against future treatments. Cancellations less than 72 hours before the treatment will incur the loss of the deposit. 50% of the treatment cost already paid will also be taken.

DermRefine reserves the right to obtain full payment in advance in the event of three cancelations.

 

Returns and Refunds

It is your responsibility to disclose all relevant medical information at the time of the consultation

DermRefine will not be held responsible for any reactions or allergies to products or treatments. Returns cannot be issued.

However, your welfare is our prime concern and therefore in the case of any reactions we would like you to notify us in order to us to provide you with best possible care.

 

Complaints

DermRefine makes every reasonable effort to provide a complete care solution throughout your journey.

If you feel that your expectations are not met then, DermRefine aims to listen to the complaints and make every reasonable effort to respond and remedy the situation.

DermRefine welcomes feedback in order to improve client care. Response is made by email within 7 working days. However, if a response requires further fact finding, a detailed written reply will be sent within 20 working days.